Frequently Asked Questions

  • How long does the appointment last? How long do I need to plan to be there?

    Your appointment will last approximately 20 minutes. We kindly request that you arrive 15 minutes early if you are a new patient and 5 minutes early if you are an established patient. We run behind many days due to the nature of our practice.

  • Is my insurance covered?

    We work with most commercial insurance/Medicare providers and workers’ compensation companies. For your peace of mind, we recommend calling our office to verify your specific plan. Please also ensure that all referrals are completed by your referring physician, if any are required.

  • What happens at my first visit?

    You will be evaluated, and treatment options will be discussed. If indicated or needed, you may receive X-rays in the office during your first visit. Your first visit will NOT result in surgery that day, but may be scheduled.

  • Do I need to pay a copay for my visit?

    An insurance co-payment is required at check-in. There will be a $15 charge added to your account if you fail to pay your co-pay at the time of your visit. Patients without insurance/those who are self-pay must pay for their office visit prior to being seen.

  • What payment methods can I use at the clinic?

    For your convenience, we accept Visa, Mastercard, cash, or personal checks. There is a 3.5% processing fee for credit and debit cards. We also accept HSA and HRA payments, which do not require a processing fee.

  • If I have already received a steroid injection, when can I get another?

    3 months later if it is in the same location, 6 weeks later, if it is in a different area. Following a steroid injection, please allow up to 14 days for symptom relief.

Consent for Use & Disclosure of Health Information

Please have available any legal documents (i.e., Court papers/POA) if applicable. Patients under the age of 18 (including boarding school students) are required to be accompanied by a parent or guardian. A copy of the parent/guardian's driver's license is required at check-in. Written consent to treat must be given by a parent if they will not be participating in the visit. If you are a resident/patient of a nursing home or rehab facility, it is required to have a family member or facility representative attend the appointment with you.

We are committed to providing courteous and helpful service to all our patients. In turn, we ask that patients and their families demonstrate respectful behavior in all interactions, whether in person or over the phone. Failure to adhere to this policy may result in discharge from our practice.

A large portion of our practice involves treating trauma-related injuries, which requires additional time to facilitate a proper treatment plan and may increase your wait time. Please know we intend to deliver quality care to each and every patient. We appreciate your understanding and patience.